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Customer F&Q

Questions about Shipping

How long does shipping take?

Each piece is carefully handcrafted from contracted silversmiths from all over the world.

Your piece gets manufactured within 48 hours after your order got placed.

Please allow shipping to take up to 2 weeks.

During Holiday Season such as Christmas please expect a slower delivery time due to the amount of orders we receive.


Are there shipping fees?

Yes, shipping will be $3,50 or will be free if your order is above $59.


Will I receive a tracking order?


Yes - after your purchase you'll receive a e-mail with a tracking number.

If you have any problem finding your package please contact us at and we will be happy to assist you.


Can I order from outside of the US?

No problem, since our contracted jewellery comes from all over the world.

Please allow more than 2 weeks for shipping then.

It can take up to 3 weeks max.


Will I responsible for the taxes on my international order?

Every purchase has taxes included.

If your country wants additional taxes, write us an e-mail to so we can give you a partial refund.


Questions about our Company

Where is your company located?

We're located in Annapolis Maryland

Below on the map you can see our exact location of the office.

I need help - how do I get in contact?

We'll soon open up a Whats app order and support hotline.

Until then you can contact us over e-mail or Instagram direct messages



Check out our Contact Us for a support ticket form.

Each mail gets an answer within 24 hours. Guaranteed.

Questions about the Lifetime Guarantee

How does the Lifetime Guarantee work?


Usually stores give you 14-30 days to try out your bought pieces and to return them if you're not satisfied.

We're giving you a 365 days satisfaction guarantee.


What else?


On top you get the lifetime opportunity to send us your broken jewellery and get it replaced - no additional costs! (Just cover shipping).

If you're living in the US, keep the jewellery and get a FREE! replacement sent.


Just send us a e-mail so we can send you a replacement.


If you're outside the US, send us your broken jewellery to:

Does the Lifetime Guarantee apply only once per jewellery?

If your jewellery replacement breaks once again, you get another replacement. You're getting a Lifetime Guarantee which is applied again to every new replacement jewellery